Guests don’t want fancy. They want frictionless.
In 2025, personalization isn’t a perk—it’s the baseline. Whether you run a boutique hotel, a remote Airbnb, or a glamping cabin in the woods, your guests expect seamless, thoughtful touches... and they don’t care how many staff you have.
In this episode, Kay breaks down:
– What “smart stays” are doing to personalize without sounding robotic
– How indie properties are using AI to get more repeat guests (and better reviews)
– Why automation doesn’t mean losing the human touch—it means saving it
– One powerful story about a tiny stay that used an AI trip planner to wow even their regulars
Tech doesn’t replace hospitality. It lets you actually practice it.
Next up: We’re pulling back the curtain on rental software.
That all-in-one solution? Might be quietly sinking your margins.
Don’t miss it.
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