In this episode of Security with Spirits, Jason, Ben, Jonathan, and Tony gather to discuss a common cybersecurity pain point: how the infosec team often becomes the "unofficial help desk" for other IT departments. With humor, insightful analogies, and plenty of drinks, the crew dives into the reasons behind this phenomenon, including trust, broad knowledge bases, and the evolving role of security teams. They also explore strategies to set boundaries, improve collaboration, and avoid burnout. As always, the discussion is paired with great drinks from Buffalo Trace bourbon to hot tea (yes, really). Cheers!