Have you ever felt manipulated into doubting yourself and your abilities, even though your track record shows that you’re doing well? You might have encountered a gaslighter, says Michael Gips, CPP. These individuals’ manipulative shenanigans can be costly to personnel and productivity unless managers intervene promptly. Also in this episode, disruptive behavior extends beyond the office. Yan Byalik, CPP, of Newport News, Virginia, shares how and when security teams can intervene in unwanted behavior in public spaces—such as libraries, city halls, and parks—and how to communicate about access rights and restrictions with staff and visitors.
Additional Resources
Read Michael Gips’s article about gaslighters here: https://www.asisonline.org/security-management-magazine/articles/2025/10/disruptive-behavior/gaslighting/
Gaslighters are the only adversarial personalities you might meet at work. Read the list here: https://www.asisonline.org/security-management-magazine/articles/2025/10/disruptive-behavior/adversarial-personalities/
Incivility in the workplace can be very expensive. Explore the costs and risks of disruptive behavior in this collection of articles from Security Management: https://www.asisonline.org/security-management-magazine/articles/2025/10/disruptive-behavior/
Concerned about panhandlers or other disruptive behavior near your organization’s property? Explore some of the legal protections around those behaviors in this article: https://www.asisonline.org/security-management-magazine/articles/2025/10/disruptive-behavior/securing-public-spaces/
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Have you ever felt manipulated into doubting yourself and your abilities, even though your track record shows that you’re doing well? You might have encountered a gaslighter, says Michael Gips, CPP. These individuals’ manipulative shenanigans can be costly to personnel and productivity unless managers intervene promptly. Also in this episode, disruptive behavior extends beyond the office. Yan Byalik, CPP, of Newport News, Virginia, shares how and when security teams can intervene in unwanted behavior in public spaces—such as libraries, city halls, and parks—and how to communicate about access rights and restrictions with staff and visitors.
Additional Resources
Read Michael Gips’s article about gaslighters here: https://www.asisonline.org/security-management-magazine/articles/2025/10/disruptive-behavior/gaslighting/
Gaslighters are the only adversarial personalities you might meet at work. Read the list here: https://www.asisonline.org/security-management-magazine/articles/2025/10/disruptive-behavior/adversarial-personalities/
Incivility in the workplace can be very expensive. Explore the costs and risks of disruptive behavior in this collection of articles from Security Management: https://www.asisonline.org/security-management-magazine/articles/2025/10/disruptive-behavior/
Concerned about panhandlers or other disruptive behavior near your organization’s property? Explore some of the legal protections around those behaviors in this article: https://www.asisonline.org/security-management-magazine/articles/2025/10/disruptive-behavior/securing-public-spaces/
GSX Daily: The Guest-Centric Strategy Behind the Security Team at Walt Disney World
Security Management Highlights
14 minutes 51 seconds
1 year ago
GSX Daily: The Guest-Centric Strategy Behind the Security Team at Walt Disney World
Carlos Francisco, CPP, spent more than two decades climbing the ranks in security at Walt Disney World Resorts, learning how to balance situational awareness, de-escalation, and customer service. Now, he joins the GSX Daily edition of SM Highlights to discuss the human-centric security culture that led the world-class environment for guests at the “Happiest Place on Earth” and how to apply those lessons across the security management profession.
Additional Resources
Take security higher at GSX: https://www.gsx.org/
Learn additional lessons for career growth—especially for early career and aspirational leaders—here: https://www.asisonline.org/security-management-magazine/articles/2023/09/workforce-development/
Study the value of concierge guarding from cultural properties and museums: https://www.asisonline.org/security-management-magazine/articles/2024/04/concierge/
Are your soft skills up to par to handle a customer-centric culture? Get pro tips here: https://www.asisonline.org/security-management-magazine/articles/2023/11/soft-skills/
Need to come to grips with cybersecurity acumen and where cyber risk intersects with physical security? Read Security Management’s ongoing cybersecurity coverage on our topic page: https://www.asisonline.org/security-management-magazine/Topics/cybersecurity/
Security Management Highlights
Have you ever felt manipulated into doubting yourself and your abilities, even though your track record shows that you’re doing well? You might have encountered a gaslighter, says Michael Gips, CPP. These individuals’ manipulative shenanigans can be costly to personnel and productivity unless managers intervene promptly. Also in this episode, disruptive behavior extends beyond the office. Yan Byalik, CPP, of Newport News, Virginia, shares how and when security teams can intervene in unwanted behavior in public spaces—such as libraries, city halls, and parks—and how to communicate about access rights and restrictions with staff and visitors.
Additional Resources
Read Michael Gips’s article about gaslighters here: https://www.asisonline.org/security-management-magazine/articles/2025/10/disruptive-behavior/gaslighting/
Gaslighters are the only adversarial personalities you might meet at work. Read the list here: https://www.asisonline.org/security-management-magazine/articles/2025/10/disruptive-behavior/adversarial-personalities/
Incivility in the workplace can be very expensive. Explore the costs and risks of disruptive behavior in this collection of articles from Security Management: https://www.asisonline.org/security-management-magazine/articles/2025/10/disruptive-behavior/
Concerned about panhandlers or other disruptive behavior near your organization’s property? Explore some of the legal protections around those behaviors in this article: https://www.asisonline.org/security-management-magazine/articles/2025/10/disruptive-behavior/securing-public-spaces/
