In this episode of the Scuttlebutt Podcast, host Brock Briggs sits down with Charlie Felker to discuss the transformative impact of AI in the home services industry. Charlie shares his journey from running a traditional customer support operation to embracing cutting-edge AI technology to streamline and enhance customer interactions.
Expect to learn:
Whether you’re a home services entrepreneur or interested in how AI is revolutionizing customer service, this episode provides valuable takeaways for anyone looking to stay ahead in the rapidly evolving industry.
Episode Resources:
Show Notes:
00:00 Introduction and Background
00:22 Military Experience and Transition
02:04 Entrepreneurial Journey
04:50 Challenges in Home Service Business
08:26 Lessons Learned and Advice
12:12 Customer Service Insights
16:20 Founding Free to Grow
19:25 Pivot to AI Solutions
32:25 Reflecting on Business Shifts and AI Integration
33:37 Challenges in Transitioning to AI
34:32 Impact on Workforce and Client Relations
35:46 Adapting to AI in Customer Service
37:01 AI's Role in Home Services
40:45 Customer Reactions to AI
48:44 Customization and Integration of AI Solutions
55:54 Advice for Entrepreneurs and Veterans
58:42 Conclusion and Final Thoughts
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The Scuttlebutt Podcast - The podcast for veteran owned businesses. Show host, Brock Briggs, talks with veteran owners and operators about specific tactics they're using to start, buy, and grow business. Get the tactics, templates, and case studies from the conversations for free at https://www.scuttlebuttpodcast.co/.
