Gen Z in Hospitality: What Hotels Must Change to Survive Are hotels still built for a generation that’s already left the chat? In this eye-opening conversation, hospitality educator Mauricio Schüler talks with Benoît Vancauwenberghe, a marketing strategist and generational expert who has spent 20 years helping global brands understand youth culture. Together, they unpack why Gen Z looks at work—and travel—so differently, and why most hotel structures, hierarchies, and training models feel lik...
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Gen Z in Hospitality: What Hotels Must Change to Survive Are hotels still built for a generation that’s already left the chat? In this eye-opening conversation, hospitality educator Mauricio Schüler talks with Benoît Vancauwenberghe, a marketing strategist and generational expert who has spent 20 years helping global brands understand youth culture. Together, they unpack why Gen Z looks at work—and travel—so differently, and why most hotel structures, hierarchies, and training models feel lik...
Why Hotel Staff Training Makes or Breaks Guest Experience
Schulering HUB Talking Hospitality Podcast
13 minutes
3 months ago
Why Hotel Staff Training Makes or Breaks Guest Experience
"You Never Get a Second Chance to Make a First Impression." And in hospitality this first impression is often made by someone who has just been hired. In this episode of the Talking Hospitality podcast, Mauricio Schuler emphasizes the critical importance of hotel staff training and onboarding in enhancing guest satisfaction and operational efficiency. He discusses the high turnover rates in the hospitality industry and how effective training can significantly improve employ...
Schulering HUB Talking Hospitality Podcast
Gen Z in Hospitality: What Hotels Must Change to Survive Are hotels still built for a generation that’s already left the chat? In this eye-opening conversation, hospitality educator Mauricio Schüler talks with Benoît Vancauwenberghe, a marketing strategist and generational expert who has spent 20 years helping global brands understand youth culture. Together, they unpack why Gen Z looks at work—and travel—so differently, and why most hotel structures, hierarchies, and training models feel lik...
