Gen Z in Hospitality: What Hotels Must Change to Survive Are hotels still built for a generation that’s already left the chat? In this eye-opening conversation, hospitality educator Mauricio Schüler talks with Benoît Vancauwenberghe, a marketing strategist and generational expert who has spent 20 years helping global brands understand youth culture. Together, they unpack why Gen Z looks at work—and travel—so differently, and why most hotel structures, hierarchies, and training models feel lik...
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Gen Z in Hospitality: What Hotels Must Change to Survive Are hotels still built for a generation that’s already left the chat? In this eye-opening conversation, hospitality educator Mauricio Schüler talks with Benoît Vancauwenberghe, a marketing strategist and generational expert who has spent 20 years helping global brands understand youth culture. Together, they unpack why Gen Z looks at work—and travel—so differently, and why most hotel structures, hierarchies, and training models feel lik...
Hotel Staff Training Secrets from the #1 Luxury Resort in America
Schulering HUB Talking Hospitality Podcast
30 minutes
1 month ago
Hotel Staff Training Secrets from the #1 Luxury Resort in America
What if the secret to becoming the #1 luxury hotel in America wasn’t location, design, or money… but something far more human? 🌊✨ In this episode, I sit down with Jeff Giasson, General Manager of Acqualina Resort in Miami — the only hotel in the U.S. to earn Forbes Five Stars for both hotel and spa, AAA Five Diamonds, and #1 ranking by U.S. News & World Report. Jeff has done it all: bellman, laundry, housekeeping, night audit — and today he leads a team that delivers unforgettable five-st...
Schulering HUB Talking Hospitality Podcast
Gen Z in Hospitality: What Hotels Must Change to Survive Are hotels still built for a generation that’s already left the chat? In this eye-opening conversation, hospitality educator Mauricio Schüler talks with Benoît Vancauwenberghe, a marketing strategist and generational expert who has spent 20 years helping global brands understand youth culture. Together, they unpack why Gen Z looks at work—and travel—so differently, and why most hotel structures, hierarchies, and training models feel lik...
