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Scale Tale - The Customer Success Podcast
ZapScale
23 episodes
4 days ago

Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses.


Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success and forging long-term relationships, we'll guide you through the essential steps for creating a thriving customer base.
 
Join Mausmi Ambastha, a 2X SaaS founder (currently Co-Founder of ZapScale), as she sits down with seasoned experts in the field of Customer Success to discuss real-world challenges and triumphs of CS. 

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Management
Business
RSS
All content for Scale Tale - The Customer Success Podcast is the property of ZapScale and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses.


Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success and forging long-term relationships, we'll guide you through the essential steps for creating a thriving customer base.
 
Join Mausmi Ambastha, a 2X SaaS founder (currently Co-Founder of ZapScale), as she sits down with seasoned experts in the field of Customer Success to discuss real-world challenges and triumphs of CS. 

Show more...
Management
Business
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Aligning Sales, Revenue and Customer Success ft. Alex Farmer
Scale Tale - The Customer Success Podcast
43 minutes 34 seconds
1 year ago
Aligning Sales, Revenue and Customer Success ft. Alex Farmer
The customer-facing teams work in silos. This results in misaligned expectations between teams. Result? The customer feels lost. In this episode of the Scale Tale podcast, Mausmi Ambastha complaints to Alex Farmer CRO, Nezasa, as a CSM about- Misaligned expectations between Sales and CS- Ownership of the customer - How can CSMs be monetarily compensated for their efforts?- Should CS have a quota just like Sales does?Timestamps0:00 - Preview & Intro2:49 - Difference in ...
Scale Tale - The Customer Success Podcast

Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses.


Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success and forging long-term relationships, we'll guide you through the essential steps for creating a thriving customer base.
 
Join Mausmi Ambastha, a 2X SaaS founder (currently Co-Founder of ZapScale), as she sits down with seasoned experts in the field of Customer Success to discuss real-world challenges and triumphs of CS.