In an increasingly fast-paced world driven by financial and productivity metrics, how realistic is it to create a psychologically safe work environment for everyone while remaining focused on maintaining high standards and accountability? Could empathetic leadership be the answer for improved team dynamics and loyalty while simultaneously sustainably driving performance? To help us maneuver the delicate balance between empathy and accountability, we have with us John Massey – the Head of Leadership & Professional Development at SAP Digital. With 30 years of sales and sales management experience, he believes in the power of connection, competition, and self-improvement. John is an avid learner with a Master’s in Transformation and ICF Coaching qualifications. He values giving back to the community, having raised over €100K for charities and leading various diversity initiatives at SAP. Together, we'll explore the role emotional intelligence plays in leadership and how it impacts team morale and productivity. John will share fascinating stories from his career, illustrating how empathetic leadership can solve complex problems. It's going to be a thought-provoking conversation! So, let’s jump in, and don’t forget to like, share, and subscribe. I am your host Akshi Mohla, and you’re listening to SAP Experts Podcast