Join SAP Services and Support as we speak with thought leaders and industry experts on how they approach common challenges in changing the way customers meet their business objectives, optimize their SAP solutions, and achieve a faster time-to-value.
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Join SAP Services and Support as we speak with thought leaders and industry experts on how they approach common challenges in changing the way customers meet their business objectives, optimize their SAP solutions, and achieve a faster time-to-value.
Black Friday, Cyber Monday, and Beyond: Revolutionizing Customer Support with AI-Powered Prevention
SAP Change Makers
17 minutes 18 seconds
8 months ago
Black Friday, Cyber Monday, and Beyond: Revolutionizing Customer Support with AI-Powered Prevention
In this episode of SAP Change Makers, Stefan Steinle, EVP and Head of Customer Support and Cloud Lifecycle Management, delves into the transformative role of customer support in driving business success. Highlighting SAP's groundbreaking Black Friday Cyber Monday (BFCM) Readiness Program, he shares how proactive strategies and innovative technologies like AI, self-service solutions, and mission-critical support help customers thrive during peak demand. Learn how SAP safeguards operations, prevents issues, and continuously optimizes for cloud excellence, ensuring seamless experiences for businesses worldwide. Tune in for a visionary look at the future of customer support and its role in enabling intelligent enterprises.
SAP Change Makers
Join SAP Services and Support as we speak with thought leaders and industry experts on how they approach common challenges in changing the way customers meet their business objectives, optimize their SAP solutions, and achieve a faster time-to-value.
