In a fast-changing digital world, customers have increasingly high expectations for the products and services they receive. Customer experience and customer service are key for every company worldwide. Banco Santander is in the midst of a profound transformation, creating a unified environment with consistent standards across all its markets using its own technology to offer greater speed, security, and efficiency in processes and it elevates the user experience with a more intuitive, faster, and flexible interface. Today, we will talk with Daniel Concepción, deputy head of Technology & Operations in Retail & Commercial at Banco Santander, one of the leaders responsible for these changes. Suscríbete al canal de YouTube de Banco Santander:    / @santandergroup   Síguenos en nuestras redes sociales: Twitter:   / bancosantander   LinkedIn:   / banco-santander   Bienvenido a SantanderGroup, el canal de comunicación oficial de Banco Santander en YouTube. Toda la información del banco puede ser encontrada en la sala de comunicación de la web corporativa, en https://www.santander.com/