How can you be sure that your efforts bring the desired results for your brand? If you do not find out what your customers or consumers actually think about your product, store or experience, you will never be able to prevent them from moving to another brand and sharing that discontent with others. Their opinions on the experience they have with your brand or their experience in your store is helpful information that you can use to retain customers and also craft a better product, store offering or experience.

Top performing companies understand the importance of customer feedback in business. But overcoming the reluctance of customers to share feedback is an ongoing struggle. To explore this topic and more we introduce a guest on our podcast, Matthew Selbie, Founder and President of Opiniator. Opiniator is a digital comment card system that captures on-the-spot ratings, comments and feedback from real customers using their own mobile phone – at any time throughout their experience, then tracks the issues until resolution.

For more information:
Visit our website : https://salesbeat.co/
Learn more in our blog : https://blog.salesbeat.co/

Or find us on :

Twitter : https://twitter.com/salesbeatco/
LinkedIn : https://www.linkedin.com/company/salesbeat/
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For more information on Opinator:

Visit website :  http://opiniator.com/
Learn more (blog) : http://opiniator.com/category/blog

Or you can find Opiniator on
Youtube: http://www.youtube.com/watch?v=h3KNZQUegog
Twitter: http://twitter.com/opiniator
Facebook: http://www.facebook.com/opiniator