Michele Liberman has a bachelor’s degree in computer sciences and a post-graduate degree in Information Systems Management from Liverpool University. She has been working with Smart Communications for the past 16 years in different departments, from development, through enterprise architecture, enjoying the journey from small to enterprise as the company went from software provider to SaaS service provider. Michele runs the SaaS Operations Delivery Teams, including Infrastructure, Database a...
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Michele Liberman has a bachelor’s degree in computer sciences and a post-graduate degree in Information Systems Management from Liverpool University. She has been working with Smart Communications for the past 16 years in different departments, from development, through enterprise architecture, enjoying the journey from small to enterprise as the company went from software provider to SaaS service provider. Michele runs the SaaS Operations Delivery Teams, including Infrastructure, Database a...
Understanding SaaS Governance with Jeffrey Tefertiller
SaaS Whispers: The SaaS Management Podcast
28 minutes
4 years ago
Understanding SaaS Governance with Jeffrey Tefertiller
Jeffrey Tefertiller has been a leader in IT service management for 25 years. In his experience, he's led an ITSM company, worked in-house leading process initiatives, and owns an ITSM consulting practice. In addition, he has written six books so far––everything about ITSM practices. He is a seasoned IT professional who has successfully led geographically diverse teams, large and small. Jeffrey is a strong believer in using analytics and metrics to measure success and opportunities for ...
SaaS Whispers: The SaaS Management Podcast
Michele Liberman has a bachelor’s degree in computer sciences and a post-graduate degree in Information Systems Management from Liverpool University. She has been working with Smart Communications for the past 16 years in different departments, from development, through enterprise architecture, enjoying the journey from small to enterprise as the company went from software provider to SaaS service provider. Michele runs the SaaS Operations Delivery Teams, including Infrastructure, Database a...
