In this episode of SaaS Therapy, hosts Todd Kirk and Casey Trujillo reflect on the key themes and insights from the past season. The conversation highlights memorable guests and their contributions, as well as the challenges faced by B2B SaaS companies in serving diverse customer needs. Looking ahead, they are excitement for the upcoming season and the opportunity to delve deeper into the habits and mindsets that drive success.
Takeaways
It's important to learn from different voices inside a SaaS company.
Being people-centric can unlock meaningful relationships.
Customer education is crucial for maximizing potential.
Certification programs should focus on practical application.
Revenue management is essential for customer success teams.
Understanding the two hump problem can improve service delivery.
Humility in seeking advice can lead to personal and professional growth.
The challenges we face can become our strengths.
Contents00:00 Intro
3:30 Highlighting Key Guests and Their Insights
8:32 The Importance of People-Centric Leadership
12:12 Customer Education and Certification Programs
17:05 Revenue Management vs. Relationship Management
19:55 The Two Hump Problem in B2B SaaS
24:42 Popular Episodes
29:05 Looking Ahead to Season Five
Resources
Credits
Show direction: Debra Wilson
Show manager: Jenna Mollinet
