In this episode of SaaS Therapy, hosts Todd Kirk and Casey Trujillo celebrate their podcast's success while discussing effective customer training strategies. They explore the new features of Outlook, emphasizing the importance of change management and user comfort. Todd shares best practices for engaging training sessions, highlighting the need to create 'wow' moments for users. The conversation concludes with a challenge for listeners to reevaluate their training approaches and focus on user engagement.
Takeaways
- Celebrate your successes to motivate your audience.
- Focus on creating excitement in training sessions.
- Use micro learnings to engage users effectively.
- Understand the importance of change management.
- Empathize with users to ease transitions.
- Create 'wow' moments to enhance learning.
- Utilize new features in software for productivity.
- Encourage user participation in training.
- Reinforce learning to combat the forgetting curve.
- Evaluate your training methods for effectiveness.
Contents
00:00 Introduction and Celebration of Success
01:09 Effective Customer Training Strategies
04:03 Exploring the New Outlook Features
11:15 Change Management and User Comfort
22:02 Best Practices for Training and Engagement
28:47 Final Thoughts and Challenges for Improvement
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Jenna Mollinet
