AI – Beyond the Hype with Martin Neale, ICS.AI

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SaaS ScaleUps: Pearls of Wisdom from Entrepreneurs

John O’Connell, tech entrepreneur, founder, and investor

9 episodes

2 days ago

SaaS ScaleUps – Pearls of Wisdom from Entrepreneurs is the go-to podcast for B2B SaaS tech founders looking to scale. Hosted by tech entrepreneur, founder, and investor John O’Connell, we dive into fundraising strategies, the power of AI in SaaS, and growth insights from top entrepreneurs. Whether you're securing Series A funding or planning a successful exit, get actionable wisdom from those who’ve been there. Brought to you by ScaleUp Group—helping B2B SaaS tech scaleups secure Series A funding, co-investing alongside institutional investors and providing post-investment support.

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Entrepreneurship

Business

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AI – Beyond the Hype with Martin Neale, ICS.AI

SaaS ScaleUps: Pearls of Wisdom from Entrepreneurs

33 minutes 59 seconds

5 months ago

AI – Beyond the Hype with Martin Neale, ICS.AI

Martin Neale, is CEO and co-founder of ICS.AI, a company dedicated to revolutionising public sector services through innovative AI solutions.

Having bootstrapped ICS.AI with his pension, Martin took abold personal leap to realise his vision of AI’s transformative potential. Recently recognised in Parliament as a Leader in Public Sector AI Innovation, ICS.AI is pioneering conversational AI as the new digital gateway for public services.

In this episode, Martin and John dive into how conversational AI is reshaping the public sector. Martin shares a compellingcase study from Derby City Council, where an AI-powered voice platform delivered substantial cost savings and enhanced service with multilingual, high-deflection call handling. They also discuss AI’s rapid evolution, its impact on the workforce, and why human oversight remains crucial in critical decision-making.

Don’t miss this insightful conversation exploring the real-world benefits and challenges of AI in public service transformation.