David Williams is the founder and CEO of KAI Conversations, the industry-leading Conversational Intelligence (CI) platform which uses AI to analyse and reveal the impact of human conversations, providing real-time, actionable insights that drive better outcomes in pharma and healthcare.
David has founded, invested in, built and sold consulting and SaaS technology businesses in the customer management space. He is passionate about using AI to transform the way organisations understand their customers and improve their interactions with them.
In this episode, John and David cut through the noise to explore the real-world impact of Generative AI. They break down how KAI is delivering measurable benefits to clients, the challenges and strategies of AI-driven sales tools in the pharmaceutical industry, and why AI should be seen as a co-pilot—enhancing human potential rather than replacing it. Whether you’re an AI enthusiast or a business leader navigating digital transformation, this discussion is packed with valuable insights.