In this episode of The SaaS Operators Podcast, we dig into what it takes to scale a Shopify Plus SaaS when the market is no longer surging.

Stuart Chaney, founder of Rivo, joins us to talk about the ceiling on Shopify’s TAM, the realities of platform risk, and why he keeps all his chips on Shopify despite the threat of sudden policy changes.

We break down agentic coding with LLM guardrails, the grind of high-touch onboarding, and the what happens when you're building in public and growth slows down. The conversation moves through pricing power, competitor takeovers, and the simple truth that fixing the product beats every hack.