Ensuring your production system is well-behaved is table stakes for any SaaS. The space around monitoring and alerting is complex and moving fast, so it is too easy to end up with results that are worse than useless. Alert fatigue is real, and developers must learn to avoid this. Shahar and Tal, founders of Keep and active SaaS Developer community members, joined me to discuss - why observability is so complicated, how alerts fit in, and many best practices for alerting. If you feel like you have a good handle on your alerts today, you should skip to minute 23:40, where we talk about the future. CI/CD for alerts, semantic layer for alerts, and how AI will recommend alerts + ways to resolve them.