How do you manage for failure? While at KCDC, Richard chatted with Amy Norris about building a culture that supports dealing with failure in a healthy way. Amy focuses on clear communication - about expectations, positive feedback, negative feedback, and more! The challenge is creating a safe place for people to ask questions and talk clearly about what they see happening in the environment. We can only get better when we can see the problems folks are having - it takes time, patience, and lots of communication to make that happen!