Join the FREE Home Cleaning Courses. Click Here   1. Understanding the Importance of Mistakes 12:49   Avoiding mistakes keeps you broke and uninformed. Action Steps: Embrace mistakes as learning opportunities. Take action even if it feels uncomfortable. Reflect on mistakes to identify areas for improvement.   2. The Role of Cleaners in Business Growth 28:02   No cleaners, no growth. Action Steps: Always recruit new cleaners to scale your business. Understand the math: More cleaners lead to more revenue. Prioritize hiring and training to ensure quality service.   3. Consistency is Key 37:07 Do what you say you're going to do, every time. Action Steps: Establish clear standards for service delivery. Ensure all team members understand and adhere to these standards. Conduct regular training and meetings to reinforce expectations.   4. Prioritizing Cleaners Over Clients 46:29   Your cleaners make you more money than your clients. Action Steps: Focus on retaining and supporting your cleaners. Understand that happy cleaners lead to satisfied clients. Allocate resources to cleaner retention strategies.   5. Skills Over Money 50:08   You don't need money or experience to succeed. Action Steps: Invest in skill acquisition rather than monetary resources. Encourage team members to learn and grow through experience. Foster a culture of continuous improvement and learning. Cautionary Notes Be prepared for challenges: Expect mistakes and setbacks as part of the learning process. Avoid complacency: Regularly review and update your practices to ensure they remain effective. Tips for Efficiency Document processes: Keep detailed records of cleaning procedures and client interactions. Use checklists: Implement checklists for cleaners to ensure consistency and thoroughness. Regular feedback: Encourage open communication and feedback among team members to identify areas for improvement.