The insurance industry allows the flexibility to bounce around and find new challenges. You can truly chart your own course, whether you want a traditional or non-traditional career journey. There are so many opportunities and there is plenty of room for you to grow. Rob talks about his transition to the bigger picture management role at USAA and how he found where he belonged. We talked about the importance of focusing on your client and knowing how the insured operates. Designing your products and services around their unique needs is how you truly serve your customers. We cover the importance of having technical skills and developing soft skills at the same time. Rob describes the apprenticeship model the insurance industry used to be centered around and how it is changing. Rob wraps up with great career advice and model questions to ask during a job interview. Join us to learn from “The Most Interesting Man in Insurance”.