Host Tessa Norman is joined by Jess Lewis and Jamie Drysdale, both Directors in PwC’s insurance practice, to take a deep dive into the trends shaping the UK life insurance and retirement sector.

Our expert guests discuss how macro trends such as changing workforce dynamics, economic and political drivers, and health and longevity trends are impacting customer expectations and needs, and the resulting impact on providers. Our guests also spotlight the role of regulatory initiatives and technology in driving transformation. They share insights on how firms can overcome challenges related to data and legacy systems to ensure they’re equipped for the future and to meet the higher standards of service which customers have come to expect from other sectors.

You can contact our PwC speakers if you’d like to discuss any of the topics covered, at tessa.norman@pwc.com, jessica.x.lewis@pwc.com and jamie.drysdale@pwc.com.

To hear more from us on Risk & Regulation, you can access all our regular publications at this site: https://www.pwc.co.uk/industries/financial-services/understanding-regulatory-developments.html.