Andreas Tussing is the founder and Co-CEO of Charles, a software that enables companies to sell products via messenger services. In this episode, Andreas reveals why Charles relies on a mixture of automated messages and real people answering customer requests and how they want to bring personal service into digital commerce. While conversational commerce is nothing new in Asia, the trend is still relatively new in Europe. So we also explored how this development might accelerate...
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Andreas Tussing is the founder and Co-CEO of Charles, a software that enables companies to sell products via messenger services. In this episode, Andreas reveals why Charles relies on a mixture of automated messages and real people answering customer requests and how they want to bring personal service into digital commerce. While conversational commerce is nothing new in Asia, the trend is still relatively new in Europe. So we also explored how this development might accelerate...
Kenza Ait Si Abbou has dedicated herself to the mission of making AI more understandable to consumers. She recently wrote a book that explains how technology powers our everyday lives and is a very vocal member of the tech scene in Germany. Apart from all that, she works as a Senior Manager Robotics and Artificial Intelligence at Deutsche Telekom. In this episode of REWRITE TECH, we talk to Kenza about how our unconscious bias gets reproduced in algorithms and AI applications. Luckily,...
REWRITE TECH by diconium
Andreas Tussing is the founder and Co-CEO of Charles, a software that enables companies to sell products via messenger services. In this episode, Andreas reveals why Charles relies on a mixture of automated messages and real people answering customer requests and how they want to bring personal service into digital commerce. While conversational commerce is nothing new in Asia, the trend is still relatively new in Europe. So we also explored how this development might accelerate...
