Revolutionizing Customer Experiences with Conversational AI | Featuring Joachim Schreiner (CRO, Parloa)

In this episode of The Revenue Brothers, host Raul sits down with Joachim Schreiner, the Chief Revenue Officer of Parloa and a pioneer in conversational AI. Despite Toni’s absence, the show continues with a deep dive into the transformative potential of AI in customer interactions.

Joachim, who previously led Salesforce Germany for over 16 years, shares his insights on:

• Why conversational AI is the next big technological shift.
• How Parloa aims to redefine customer experiences by creating AI agents capable of human-like conversations.
• The importance of building trust, loyalty, and personalized interactions with customers.
• The ethical and technical boundaries between bots and true AI agents.
• The future of AI in sales, customer success, and service industries, and its potential to enhance—not replace—human roles.

From real-time customer support to proactive engagement, Joachim explains how conversational AI is not just a trend but a game-changer. Whether you're a SaaS enthusiast, a revenue leader, or curious about the future of AI, this episode is packed with actionable insights and forward-thinking perspectives.

🎧 Tune in to discover how technology is reshaping the way businesses connect with their customers!