Send us a text We weigh the real trade‑offs of building AI in‑house versus buying and configuring proven tools, and map a practical route from pilot to production without blowing the budget. Clear steps on data, governance, ethics, and IP help you create value you can measure. Build vs buy decisions tied to strategy and IP When generic problems justify off‑the‑shelf tools Niche bottlenecks and owning differentiated capability Real costs of talent, data architecture and compute&...
All content for ReThink Productivity Podcast is the property of ReThink Productivity and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Send us a text We weigh the real trade‑offs of building AI in‑house versus buying and configuring proven tools, and map a practical route from pilot to production without blowing the budget. Clear steps on data, governance, ethics, and IP help you create value you can measure. Build vs buy decisions tied to strategy and IP When generic problems justify off‑the‑shelf tools Niche bottlenecks and owning differentiated capability Real costs of talent, data architecture and compute&...
The Power of Micro-Feedback: How HappyOrNot Transforms Customer Experience
ReThink Productivity Podcast
28 minutes
3 months ago
The Power of Micro-Feedback: How HappyOrNot Transforms Customer Experience
Send us a text Tim Waterton, CRO at HappyOrNot, shares how their iconic smiley face terminals pioneered the micro-feedback approach that has collected over 2 billion pieces of customer feedback across 4,000 brands in 100+ countries. Their in-the-moment data collection method delivers higher response rates and more actionable insights than traditional surveys. • HappyOrNot started with simple four-button terminals and has evolved to include tablet kiosks, digital options, and intelligent signa...
ReThink Productivity Podcast
Send us a text We weigh the real trade‑offs of building AI in‑house versus buying and configuring proven tools, and map a practical route from pilot to production without blowing the budget. Clear steps on data, governance, ethics, and IP help you create value you can measure. Build vs buy decisions tied to strategy and IP When generic problems justify off‑the‑shelf tools Niche bottlenecks and owning differentiated capability Real costs of talent, data architecture and compute&...
