
In this episode of Retain Grow Thrive, host Joe Fox sits down with Nihar, Managing Partner at Roswell, to discuss the agency’s recent Webby Award win for their work with Diane von Furstenberg, joining the Gorgias advisory board, and achieving Shopify’s Premier tier status. Nihar shares Roswell’s journey from a small dev shop to a full-service eCommerce powerhouse, the principles behind their award-winning UI/UX work, and how strong partnerships fuel growth. They also dive into the current challenges facing merchants—tariffs, supply chain uncertainty, and economic shifts—and offer practical advice on navigating the turbulence while staying customer-focused.