In this episode of Retail Untangled, Amie sits down with Michael Dunlop, head of commerce Apac at Rokt, to discuss how personalisation remains a powerful driver for customer loyalty and how retailers can leverage first party data in a meaningful way.
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In this episode of Retail Untangled, Amie sits down with Michael Dunlop, head of commerce Apac at Rokt, to discuss how personalisation remains a powerful driver for customer loyalty and how retailers can leverage first party data in a meaningful way.
Episode 21: There’s a ‘huge gulf’ between the CX shoppers expect online – and what they get
Retail Untangled
13 minutes
1 year ago
Episode 21: There’s a ‘huge gulf’ between the CX shoppers expect online – and what they get
In this episode of Retail Untangled, recorded at Shoptalk Chicago, Amie talks to Kevin Laymoun, COO at Constructor.io about how to bridge the gap between customer expectation and experience.
Retail Untangled
In this episode of Retail Untangled, Amie sits down with Michael Dunlop, head of commerce Apac at Rokt, to discuss how personalisation remains a powerful driver for customer loyalty and how retailers can leverage first party data in a meaningful way.
