Welcome to Retail Therapy – the podcast that unpacks the trends, challenges, and innovations shaping the future of retail.
Brought to you by the Australian Retailers Association (ARA), Retail Therapy goes beyond the shopfront to explore the forces driving Australia’s $420 billion retail sector - our largest private employer with over 1.4 million workers.
Join us as we sit down with industry leaders, experts, and change-makers to discuss everything from economic shifts and AI advancements to sustainability, customer experience, and the future of retail crime prevention.
Whether you’re a retail veteran or just starting out, Retail Therapy delivers the insights you need to stay ahead in this ever-evolving industry.
All content for Retail Therapy is the property of Australian Retailers Association and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to Retail Therapy – the podcast that unpacks the trends, challenges, and innovations shaping the future of retail.
Brought to you by the Australian Retailers Association (ARA), Retail Therapy goes beyond the shopfront to explore the forces driving Australia’s $420 billion retail sector - our largest private employer with over 1.4 million workers.
Join us as we sit down with industry leaders, experts, and change-makers to discuss everything from economic shifts and AI advancements to sustainability, customer experience, and the future of retail crime prevention.
Whether you’re a retail veteran or just starting out, Retail Therapy delivers the insights you need to stay ahead in this ever-evolving industry.
Joining us today on Retail Therapy is Ian Bailey, Managing Director of the Kmart Group. Ian has been leading Kmart, Target, and Catch since 2018, driving innovation and growth across these iconic Australian brands.
In this episode, Ian shares insights into:
The evolving Australian customer – what they want and how retail is adapting
Kmart’s transformation – from a traditional discount retailer to a modern, innovative brand
Customer loyalty & brand trust – what keeps shoppers coming back
The future of physical retail – why in-store experiences still matter
eCommerce strategies – how retailers can maximise online opportunities
Don’t miss this deep dive into retail leadership, transformation, and growth with one of the industry’s top executives.
Retail Therapy
Welcome to Retail Therapy – the podcast that unpacks the trends, challenges, and innovations shaping the future of retail.
Brought to you by the Australian Retailers Association (ARA), Retail Therapy goes beyond the shopfront to explore the forces driving Australia’s $420 billion retail sector - our largest private employer with over 1.4 million workers.
Join us as we sit down with industry leaders, experts, and change-makers to discuss everything from economic shifts and AI advancements to sustainability, customer experience, and the future of retail crime prevention.
Whether you’re a retail veteran or just starting out, Retail Therapy delivers the insights you need to stay ahead in this ever-evolving industry.
