Our next Retail Therapy guest is Kieron Ritchard, CEO and Managing Director at Fantastic Furniture.  Kieron leads one of Australia's most iconic furniture retail brands, known for offering stylish and affordable furniture solutions. Under his leadership, Fantastic Furniture has continued to expand its market presence and innovate in customer experience and product offerings.   Kieron has a wealth of experience as a leader and we’re thrilled to have him on the Retail Therapy podcast to hear about his journey and insights.   This episode explores:  Kieron's transitioned from hotel industry advisory to leading Fantastic Furniture How his leadership style has been shaped by past experiences The role of international experience to shape business development and strategy Balancing online and physical store sales for omni-channel growth The evolution and optimistic future for brick-and-mortar stores in the furniture industry How to foster a customer-centric culture that ensures satisfaction Fantastic Furniture's long-term goals to adapt to the changing retail landscape and achieving growth To learn more about what we do at the ARA, head to retail.org.au.   ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.