In this episode of Retail Therapy, ARA CEO Paul Zahra sits down with Gary Starr, Executive General Manager, Parcel, Post & eCommerce Services at Australia Post, to explore how the iconic postal service is preparing for the busiest time of the year - peak season! From delivering gifts across the globe to ensuring smooth customer experiences, Gary shares exclusive insights on Australia Post’s operations, including how they manage increased parcel volumes, hire additional staff and stay innovative with new shipping solutions. Tune in to hear about: How Australia Post delivers millions of parcels during peak season The role of seasonal workers and how they support the holiday rush Innovations and strategies to streamline the shipping process Tips for retailers to ensure a top-notch delivery experience for their customers The impact of cost-of-living pressures on holiday shipping Customer trends and predictions for online shopping this year Access Australia Post's Peak Playbook here: https://auspost.com.au/business/ecommerce/peak-preparation  To learn more about what we do at the ARA, head to retail.org.au.   ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.