Strategy gets headlines; execution wins seasons. From West Point to the helm of PetSmart, Ken Hicks has built a leadership legacy defined by discipline, empathy, and execution. Before leading billion-dollar turnarounds at Foot Locker and Academy Sports + Outdoors, his first retail job was far simpler — filling bags of dirt at a local nursery, where he learned the patience and precision that still shape his leadership philosophy today. In this episode of Retail Relates, Rich Honiball and Tony ...
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Strategy gets headlines; execution wins seasons. From West Point to the helm of PetSmart, Ken Hicks has built a leadership legacy defined by discipline, empathy, and execution. Before leading billion-dollar turnarounds at Foot Locker and Academy Sports + Outdoors, his first retail job was far simpler — filling bags of dirt at a local nursery, where he learned the patience and precision that still shape his leadership philosophy today. In this episode of Retail Relates, Rich Honiball and Tony ...
Designing for Connection: Elisa Servais on the Future of Experiential Retail
Retail Relates
52 minutes
1 week ago
Designing for Connection: Elisa Servais on the Future of Experiential Retail
What makes a store truly memorable - and why do some spaces feel alive while others feel transactional? In this episode of Retail Relates, we have a conversation with Elisa Servais, a retail design expert, researcher, and consultant whose journey has taken her from Shanghai, London, and Brussels. Elisa’s work bridges academia and practice, exploring what makes in-store experiences valuable and how design can foster empathy, connection, and inclusion. She shares how cultural awareness shapes g...
Retail Relates
Strategy gets headlines; execution wins seasons. From West Point to the helm of PetSmart, Ken Hicks has built a leadership legacy defined by discipline, empathy, and execution. Before leading billion-dollar turnarounds at Foot Locker and Academy Sports + Outdoors, his first retail job was far simpler — filling bags of dirt at a local nursery, where he learned the patience and precision that still shape his leadership philosophy today. In this episode of Retail Relates, Rich Honiball and Tony ...
