In this episode, Caroline Stauffer chats with Donna Douglass Williams — Head of Ombuds at Pinterest — about the benefits of investing in an ombuds in the tech industry. Ready to learn more about this dynamic profession? Ombuds Day is Oct. 12 and to celebrate, we’ll be hosting a complimentary event for all! This year’s signature event, “A Conversation with Thomas Zgambo” offers an opportunity to increase awareness and understanding of the ombuds profession, highlight the value of ombuds, and encourage greater use of ombuds programs. We are honored to host Dr. Zgambo and learn from the diversity of roles he has served as an Ombuds. Register for this free event today! Not a member of the American Bar Association: Section of Dispute Resolution? Join today!