In this episode of Reliability 4.0, we sit down with Craig Dark, Maintenance Operations Specialist at Drax, to explore how his team rolled out an effective root cause analysis (RCA) program across their U.S. biomass facilities. Craig shares how his career evolved from hands-on millwright work to overseeing process and mechanical reliability and how that practical background shapes his approach to solving problems today. He also walks us through why Drax adopted EasyRCA, what they looked for in a software solution, and how ease of use drove organization-wide adoption.

We also dive into real examples of RCA in action—like how Craig’s team used EasyRCA to resolve a complex quality issue by uncovering not one, but seven interrelated root causes. He explains how they use Power BI for task tracking, how AI helps engineers get “unstuck,” and why executive summaries are key to stakeholder buy-in. Learn how Drax is turning RCA into a repeatable, data-driven tool for both technical and process excellence.