In this episode of Reliability 4.0, we sit down with Todd Heindselman, Supervisor of Customer Support Reliability at Liebherr Mining, to explore how reliability strategies impact ultra-class mining trucks. Todd shares his journey from the U.S. Navy to leading reliability efforts for some of the largest mining equipment in the world, including 400-ton payload trucks. He explains how Weibull studies, component reliability analysis, and condition monitoring help optimize maintenance schedules and prevent costly unplanned downtime in mining operations worldwide.

We also discuss the importance of root cause analysis (RCA) in identifying failure trends and how real-time data insights enhance reliability. Todd shares insights into the tools and technologies that drive his work, from OEM-developed tracking systems to Weibull analysis software that helps forecast optimal component life cycles. He highlights why following the data—rather than making assumptions—is key to uncovering true root causes. He shares how his role bridges the gap between end users and OEMs, ensuring maximum equipment uptime and efficiency.