The Collaborative Contact Center w/Blair Pleasant

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/92/cb/e5/92cbe526-882c-9275-ce1b-31ffe4a84f14/mza_12940250778591957750.jpg/600x600bb.jpg

Reimagining The Contact Center - with Marc Bernstein

Marc Bernstein

62 episodes

4 days ago

Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.

Business

RSS

All content for Reimagining The Contact Center - with Marc Bernstein is the property of Marc Bernstein and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Business

https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo/10358945/10358945-1649291847796-f158bc696c658.jpg

The Collaborative Contact Center w/Blair Pleasant

Reimagining The Contact Center - with Marc Bernstein

48 minutes 11 seconds

2 years ago

The Collaborative Contact Center w/Blair Pleasant

Blair and Marc discuss the convergence of contact center technologies, the new professional agent, Chick-fil-A CX missteps, and best practices for companies focusing on engagement.

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of BCStrategies. With over 20 years experience as an industry analyst, she is a frequent speaker and participant in industry conferences, webinars, podcasts, and other events to help educate customers, solution providers, channel partners, investors, and others about the evolving Unified Communications and Collaboration and contact center markets.