Lessons from Virtualized Work and Leveling Up Agents w/Eric Sims

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Reimagining The Contact Center - with Marc Bernstein

Marc Bernstein

62 episodes

4 days ago

Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.

Business

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Business

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Lessons from Virtualized Work and Leveling Up Agents w/Eric Sims

Reimagining The Contact Center - with Marc Bernstein

47 minutes 1 second

3 years ago

Lessons from Virtualized Work and Leveling Up Agents w/Eric Sims

Eric and Marc discuss methods for thoughtful decision-making, the trials and tribulations of building a virtual contact center, and nurturing agent growth and development for resounding success.

Eric Sims is an entrepreneur and interventionist who helps business owners recover from their addiction to old ways of doing business. Since 2018, he has led the booming growth of Leading Edge Connections, a fully virtual outsourced contact center and solutions company that helps businesses gain and retain customers.