Building a Community of Discourse on Discord w/Megan Merrick

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Reimagining The Contact Center - with Marc Bernstein

Marc Bernstein

62 episodes

4 days ago

Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.

Business

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Business

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Building a Community of Discourse on Discord w/Megan Merrick

Reimagining The Contact Center - with Marc Bernstein

56 minutes 30 seconds

3 years ago

Building a Community of Discourse on Discord w/Megan Merrick

Megan and Marc discuss lessons from theater, the power of mindfulness and empathy, and new digital frontiers for managing successful CX.

Megan Merrick is a passionate advocate for building unrivaled customer experiences for companies. She is currently championing this pursuit as Head of CX at Candy Digital, a digital collectables company that works with household names like the MLB, WWE, and Netflix. Megan was recently recognized as a CCW 2022 Next Generation Leader.