#56 - Calabrio: From Workforce to Worklife

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Reimagining The Contact Center - with Marc Bernstein

Marc Bernstein

62 episodes

5 days ago

Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.

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#56 - Calabrio: From Workforce to Worklife

Reimagining The Contact Center - with Marc Bernstein

30 minutes 21 seconds

6 months ago

#56 - Calabrio: From Workforce to Worklife

In this episode of Reimagining the Contact Center, Balto CEO Marc Bernstein sits down with Calabrio’s CTO for a wide-ranging, mind-bending conversation about the true impact of AI. Not just on operations. Not just on outcomes. But on how we think, lead, and find meaning in work. This one’s part neuroscience, part strategy, part spiritual reset for anyone feeling overwhelmed by the AI buzz. Don’t miss it.

Timestamps:

00:00 Introduction

01:00 Different AI Eras

02:00 Past Clarity With AI

08:20 What AI Does To The Human Brain

12:55 Break Through The Noise

16:48 Barrier To Great Contact Center Value

21:18 WEM Category

25:50 AI Agents vs. Human Agents

29:20 AI in 3 Years