#55 - Verint: An AI Outcomes Company

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Reimagining The Contact Center - with Marc Bernstein

Marc Bernstein

62 episodes

3 days ago

Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.

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#55 - Verint: An AI Outcomes Company

Reimagining The Contact Center - with Marc Bernstein

37 minutes 20 seconds

6 months ago

#55 - Verint: An AI Outcomes Company

Marc Bernstein speaks with Daniel Ziv, VP of Experience Management and Analytics at Verint, about why Verint doesn’t call itself an AI company—but an AI outcomes company. They dive into the difference between building tech and delivering results, unpack Verint’s Da Vinci and Genie Bots, and debate the power of open platforms in driving speed, control, and integration. Together, they paint a vision of AI that’s not just smart—but purpose-built to solve real business problems.

Timestamps:

00:00 Introduction

01:13 Use Cases & Key Outcomes

04:40 Value First Approach

07:40 Open vs. Closed Platform

13:00 Micro Workflows

15:30 Narrow Intelligence

17:40 Relationship Building

19:05 Verint Da Vinci

25:18 Setting Up Bots

31:19 AI in 3 Years