#54 - Regal.ai: The Contact Center Revolution

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Reimagining The Contact Center - with Marc Bernstein

Marc Bernstein

62 episodes

5 days ago

Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.

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#54 - Regal.ai: The Contact Center Revolution

Reimagining The Contact Center - with Marc Bernstein

36 minutes 8 seconds

8 months ago

#54 - Regal.ai: The Contact Center Revolution

Marc Bernstein speaks with Alex Levin, Founder & CEO of Regal.ai, about how AI is reshaping contact centers. They explore why AI agents are now the cheapest, most effective way to handle interactions, the barriers to full AI adoption, and when we’ll see 90% AI-powered contact centers. Looking ahead, they predict a future where AI removes friction from customer service, making great experiences effortless.

Timestamps:

00:00 Introduction

00:58 Founding Regal.ai

07:00 Valuable & Cost Effective

10:54 AI Agent Barriers

13:45 Technology vs. People

16:20 AI Agent Process

21:00 Future of AI Intelligence

26:17 Regal.ai in 1 Year

31:44 Companies Who Are Ready

33:26 AI in 3 Years