Marc Bernstein sits down with Isaiah Granet, Founder & CEO of Bland AI, to explore how Voice AI agents are revolutionizing customer service and making long hold times a thing of the past. They dive into how Bland AI is designing conversational AI that feels personal, responsive, and as effortless as talking to an old friend.

The discussion covers the evolution of voice as the preferred customer service channel, why AI-driven conversations can outperform human interactions, and how companies can create seamless, frustration-free customer experiences. They also tackle the impact of AI on jobs, exploring whether automation will replace workers or open up new opportunities for more meaningful roles.

Looking ahead, they imagine a future where customers interact with AI-powered personal assistants instead of navigating clunky phone trees—an era where great service is just a voice command away.

Timestamps:

00:00 Introduction

00:57 Voice AI Agent using Gen AI

02:30 Founding Story

07:35 Engagement with Voice AI

10:30 LLM Data

12:40 Training AI on Social Skills

17:00 Different AI Tools

19:40 Strategies as AI Leaders

24:00 AI Taking Jobs

36:22 AI in 3 Years