#50 - Loris: Customer Insights, Quality Assurance, Agent Copilot

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Reimagining The Contact Center - with Marc Bernstein

Marc Bernstein

62 episodes

4 days ago

Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.

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#50 - Loris: Customer Insights, Quality Assurance, Agent Copilot

Reimagining The Contact Center - with Marc Bernstein

36 minutes 51 seconds

1 year ago

#50 - Loris: Customer Insights, Quality Assurance, Agent Copilot

Etie Hertz and Marc Bernstein discuss Loris' customer insights, quality assurance, agent copilot and more.

Timestamps:

00:00 Loris Introduction & Startup Life

05:45 Loris' Growth

11:00 Automating Volume

15:15 Loris Value Propositions

22:30 Sentiment Analysis

28:30 Agent Copilot & Customer Success

34:10 Loris' Future & AI in 3 Years