#49 - Convoso: Effective Prompt Engineering

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Reimagining The Contact Center - with Marc Bernstein

Marc Bernstein

62 episodes

3 days ago

Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.

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#49 - Convoso: Effective Prompt Engineering

Reimagining The Contact Center - with Marc Bernstein

25 minutes 18 seconds

1 year ago

#49 - Convoso: Effective Prompt Engineering

Bobby Hakimi and Marc Bernstein discuss Convoso's AI capabilities, automated call assistants, prompt engineering, and more.

Timestamps:

00:00 Introduction

00:55 Convoso & AI Capabilities

05:00 Automated Call Assistants

07:15 Support Use Cases

08:23 Prompt Engineering

14:30 Convoso's AI Roadmap

22:10 AI in 3 Years