#47 - Krisp: The Evolution of the Virtual Agent

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Reimagining The Contact Center - with Marc Bernstein

Marc Bernstein

62 episodes

4 days ago

Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.

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#47 - Krisp: The Evolution of the Virtual Agent

Reimagining The Contact Center - with Marc Bernstein

32 minutes 15 seconds

1 year ago

#47 - Krisp: The Evolution of the Virtual Agent

Davit Baghdasaryan and Marc Bernstein discuss Krisp's incredible noise cancelling technology, customer wins, and the talk around AI Agents vs. Human Agents.

Timestamps:

00:00 Growing Up Outside of the US

03:34 Teachings from Silicon Valley

05:52 Krisp's Technology

09:32 AI Build Path

12:47 Krisp's Wins

20:06 Customer Wins

22:32 AI Agents vs. Human Agents

29:30 AI in 3 Years