Business Communications Strategist, Jenni Field, shares tips and advice on how to take your organisation or team from chaos to calm. In these 15 minute episodes Jenni covers a variety of topics from employee communications, organisational culture, leadership and hybrid working.
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Business Communications Strategist, Jenni Field, shares tips and advice on how to take your organisation or team from chaos to calm. In these 15 minute episodes Jenni covers a variety of topics from employee communications, organisational culture, leadership and hybrid working.
Nobody Believes You: The Importance of Empathy as a Leader S5 EP3
Redefining Communications with Jenni Field
11 minutes 9 seconds
1 year ago
Nobody Believes You: The Importance of Empathy as a Leader S5 EP3
In the third episode of Season 5, Jenni explores the importance of empathy in leadership. She defines genuine empathy beyond just 'stepping into someone else's shoes' and shares personal stories highlighting the chaos that arises from a lack of empathy.
Jenni also provides three practical tips for leaders to build empathy, including: actively listening, being flexible, and avoiding self-centred storytelling. The episode emphasises that empathy is crucial for forming genuine connections and maintaining credibility as a leader.
Episode Timestamps:
00:29 - Defining Empathy
01:19 - The Importance of Empathy in Leadership
02:18 - The Chaos Without Empathy
03:55 - A Real-Life Example of Empathy in Action
06:36 - Building Empathy as a Leader
08:43 - Practical Tips for Demonstrating Empathy
Key Takeaways From This Episode:
Genuine empathy involves believing someone else's lived experiences and is closely linked to communication and leadership
Empathy vs. Compassion: Empathy requires understanding and believing others, while compassion is about connection
Lack of empathy in leadership leads to people disliking and not trusting their leaders
Three actionable steps for how leaders can build empathy
Thank you for listening!
Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter).
Important Links & Mentions:
How to Become a Credible Leader [Free Resources Included!]
Join the Redefining Communications Community
Season 3, Episode 9: Understanding the Difference Between Empathy and Compassion
Redefining Communications with Jenni Field
Business Communications Strategist, Jenni Field, shares tips and advice on how to take your organisation or team from chaos to calm. In these 15 minute episodes Jenni covers a variety of topics from employee communications, organisational culture, leadership and hybrid working.
