Everyone seems to be focusing on employee experience (EX) rather than employee engagement these days. It’s important to understand why people are job hopping and how to retain your top talent. In this episode employee experience strategist, Lucy Kemp, talks to Jenni about the employee experience and why it’s vital that you understand how important the line managers’ role is in translating your external brand into an authentic employee experience. They discuss why we need to give line managers the tools to develop their team and improve EX, as well as the importance of knowing what your people really want, and leadership buy-in. Lucy supports The Field Model and project work for us, working with clients to help them get to the root cause of chaos and facilitating workshops to find out what they need to help them move forwards. Lucy has supported communication teams find the right technology for their organisations, conducted focus groups and 1:1 interviews and she has played a key role in our research projects. You can find some of her latest thinking on the importance of the employee experience here Creating a high-performance organisation with positive EX Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Line of Sight report by Redefining Communications Remotely interested? 2019 Report by Redefining Communications and SocialOptic The Field Model for internal communication Redefining Communications Get in touch with Lucy via LinkedIn