In this penultimate episode of season four, Jenni is joined by Louisa Clarke who is a specialist on how to manage difficult conversations. Are you a confrontation avoider? Louisa talks about moving away from the concept that having a difficult conversation involves being aggressive and bolshy. Louisa and Jenni discuss tips and tricks to help difficult conversations end up in a nicer place that cuts through the power dynamic. They talk about why having difficult conversations, setting boundaries, and setting expectations is our path to freedom, enabling things to run more smoothly. And how to do it in a way that’s warm and packed with values and integrity. Having difficult conversations at work is something many leaders and managers struggle with. It’s such a big topic for some of our clients so chatting to Louisa about the chaos it can bring and how we can help people bring calm was a useful discussion for those struggling with it. You’ll find some of Louisa’s latest thinking in her latest blog where she shares tips for navigating some of those tricky issues at work. Louisa's blog - Redefining Communication   Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Calm Edged Rebels podcast, Season 2, episode 3 - How to say no: creating balance and boundaries How to have a difficult conversation blog by Jenni Field Get in touch with Louisa through their website here www.confidentlythere.com or via LinkedIn