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The Power of Passion: How Customer Loyalty Drives Long-Term Value
Redefining Active Investing
8 minutes 57 seconds
2 years ago
The Power of Passion: How Customer Loyalty Drives Long-Term Value
In this episode, Damon Callaghan, Partner at ECP, sits down with Justin Warton to discuss his latest article, exploring how customer loyalty can drive long-term shareholder value. In their conversation, Justin explains why it is simply not enough to have a passionate customer base, and outlines the challenges that exist in balancing the conflict between maximising the short-term monetisation of a customer and maximising their lifetime value.
Redefining Active Investing
Join ECP Asset Management as we share our insights on markets, industries and the highest quality businesses we can find.
