As you interact with potential customers, it’s inevitable that you will run into challenging situations. In today’s podcast I ask how important it is to develop rules to deal with those situations. Should you have try to anticipate every situation and have a policy in place to deal with those situations? How important is it to be consistent in your interactions with your clients? To leave a comment about this episode and your experiences with rules and regulations, go to the Podcast Page. While you're there, be sure and join our mailing list!