Five generations are now working shoulder to shoulder, and the old rules aren’t keeping up. We sit down with Florence Potter (No Umbrellas) and Richard Spencer (Age Inc.) to unpack what actually makes mixed-age teams thrive: clear norms, bias-aware hiring, and honest conversations about how people want to work. Florence lifts the lid on workshops that turn vague “culture” into practical agreements: how feedback happens, what professionalism looks like, when in-person time matters, even...